Revamping the hiring process
Revamping the hiring process
Revamping the
hiring process
The recruiting experience of prospective employees at Interswitch has been observed to be displeasing as they mostly left unclear and out of the loop about their application status. Similarly, hiring managers usually have a ton of applicants to manage and are usually overwhelmed by this. To solve this, we designed a web portal that helps provide timely feedback and updates to applicants while also helping the recruiters efficiently manage applicants.
The recruiting experience of prospective employees at Interswitch has been observed to be displeasing as they mostly left unclear and out of the loop about their application status. Similarly, hiring managers usually have a ton of applicants to manage and are usually overwhelmed by this. To solve this, we designed a web portal that helps provide timely feedback and updates to applicants while also helping the recruiters efficiently manage applicants.
The recruiting experience of prospective employees at Interswitch has been observed to be displeasing as they mostly left unclear and out of the loop about their application status. Similarly, hiring managers usually have a ton of applicants to manage and are usually overwhelmed by this. To solve this, we designed a web portal that helps provide timely feedback and updates to applicants while also helping the recruiters efficiently manage applicants.
Visual Evolution
Visual Evolution
Visual Evolution
The Challenge
The Challenge
The Challenge
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
The Solution
The Solution
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
Interswitch faces a significant challenge in efficiently managing the recruitment process for prospective candidates. The current system for managing job applications is time-consuming and inefficient, leading to dissatisfaction and a negative candidate experience.
To address this challenge, Interswitch needs a solution that streamlines the recruitment process, increases efficiency, and enhances the candidate experience.
Understanding the problem
Understanding the problem
To fully understand the problem associated with the recruitment process, we spoke to the key stakeholders which are the recruiters and the prospective candidate with the following objectives in mind;
1. To understand what the current recruitment processes are.
2. To find out the challenges both the recruiters and the candidates face during the hiring process
3. To find out opportunities for improvement in the hiring process
To fully understand the problem associated with the recruitment process, we spoke to the key stakeholders which are the recruiters and the prospective candidate with the following objectives in mind;
1. To understand what the current recruitment processes are.
2. To find out the challenges both the recruiters and the candidates face during the hiring process
3. To find out opportunities for improvement in the hiring process
To fully understand the problem associated with the recruitment process, we spoke to the key stakeholders which are the recruiters and the prospective candidate with the following objectives in mind;
1. To understand what the current recruitment processes are.
2. To find out the challenges both the recruiters and the candidates face during the hiring process
3. To find out opportunities for improvement in the hiring process
Discoveries and Insights
Discoveries
and Insights
Applicants frequently lack information on their application's progress.
They are often uncertain about the specific position's recruitment procedure.
Hiring managers typically have numerous applications to handle, making it difficult to keep track of every applicant.
Line managers also curate and contact successful candidates through the provided email.
The absence of top managers, who are regularly involved in the hiring process, can cause delays.
Unsuccessful candidates are not promptly notified about the outcome.
Applicants frequently lack information on their application's progress.
They are often uncertain about the specific position's recruitment procedure.
Hiring managers typically have numerous applications to handle, making it difficult to keep track of every applicant.
Line managers also curate and contact successful candidates through the provided email.
The absence of top managers, who are regularly involved in the hiring process, can cause delays.
Unsuccessful candidates are not promptly notified about the outcome.
User Persona
User Persona
Ayomide has been working in a design agency for several years and is now looking for a new opportunity. He is tech-savvy and is used to using online tools and platforms to manage his job search. He is interested in finding a company that aligns with his values and interest
Ayomide has been working in a design agency for several years and is now looking for a new opportunity. He is tech-savvy and is used to using online tools and platforms to manage his job search. He is interested in finding a company that aligns with his values and interest
Ayomide has been working in a design agency for several years and is now looking for a new opportunity. He is tech-savvy and is used to using online tools and platforms to manage his job search. He is interested in finding a company that aligns with his values and interest
NAME
Ayomide Ojo
AGE
28 Years
OCCUPATION
Product Designer
LOCATION
Lagos, Nigeria
NAME
Ayomide Ojo
AGE
28 Years
OCCUPATION
Product Designer
LOCATION
Lagos, Nigeria
NAME
Ayomide Ojo
AGE
28 Years
OCCUPATION
Product Designer
LOCATION
Lagos, Nigeria
GOALS
To find a job that matches his skills and interests
To receive clear and timely communication about the status of his application
To have a positive experience throughout the recruitment process
GOALS
To find a job that matches his skills and interests
To receive clear and timely communication about the status of his application
To have a positive experience throughout the recruitment process
GOALS
To find a job that matches his skills and interests
To receive clear and timely communication about the status of his application
To have a positive experience throughout the recruitment process
PAIN POINTS
Having to fill out lengthy and repetitive application forms
Not receiving feedback
Not knowing the status
Not knowing what the hiring process involves
PAIN POINTS
Having to fill out lengthy and repetitive application forms
Not receiving feedback
Not knowing the status
Not knowing what the hiring process involves
PAIN POINTS
Having to fill out lengthy and repetitive application forms
Not receiving feedback
Not knowing the status
Not knowing what the hiring process involves
User Scenario
User Scenario
The user scenario here is a detailed description of Ayomide Ojo's (the persona) realistic situations from job applications to recruitment stage. By painting a rich picture of the events, we were able to appreciate his interactions and which helped us to understand his practical needs and behaviors.
The user scenario here is a detailed description of Ayomide Ojo's (the persona) realistic situations from job applications to recruitment stage. By painting a rich picture of the events, we were able to appreciate his interactions and which helped us to understand his practical needs and behaviors.
The user scenario here is a detailed description of Ayomide Ojo's (the persona) realistic situations from job applications to recruitment stage. By painting a rich picture of the events, we were able to appreciate his interactions and which helped us to understand his practical needs and behaviors.
Application
Ayomide applied for a Product Designer role at Interswitch.
Ayomide applied for a Product Designer role at Interswitch.
Ayomide applied for a Product Designer role at Interswitch.
Submitting Application
He filled out the application form online and uploaded the necessary documents as required
He filled out the application form online and uploaded the necessary documents as required
He filled out the application form online and uploaded the necessary documents as required
Receiving Email
He received an email stating that he has been shortlisted for the role
He received an email stating that he has been shortlisted for the role
He received an email stating that he has been shortlisted for the role
Email Security
The email contained a username and password that allowed him to securely access the proposed solution
The email contained a username and password that allowed him to securely access the proposed solution
The email contained a username and password that allowed him to securely access the proposed solution
Viewing Portal
Ayomide logged in to the solution and saw a detailed view of all the processes involved in hiring for the position
Ayomide logged in to the solution and saw a detailed view of all the processes involved in hiring for the position
Ayomide logged in to the solution and saw a detailed view of all the processes involved in hiring for the position
Real-time Updates
He could receive updates and be in the loop about his application processes and status from this point onwards.
He could receive updates and be in the loop about his application processes and status from this point onwards.
He could receive updates and be in the loop about his application processes and status from this point onwards.
User Story
User Story
As a prospective candidate, I want to know the hiring process for the position in advance to prepare effectively.
I want to stay informed about any updates or delays in the hiring process to remain up-to-date with their application status.
As a prospective candidate, I want direct access to the hiring manager or team to ask for clarifications promptly.
As a prospective candidate, I want to know the hiring process for the position in advance to prepare effectively.
I want to stay informed about any updates or delays in the hiring process to remain up-to-date with their application status.
As a prospective candidate, I want direct access to the hiring manager or team to ask for clarifications promptly.
As a prospective candidate, I want to know the hiring process for the position in advance to prepare effectively.
I want to stay informed about any updates or delays in the hiring process to remain up-to-date with their application status.
As a prospective candidate, I want direct access to the hiring manager or team to ask for clarifications promptly.
User Flow
User Flow
A User Flow was created to help visualize the task from a users perspective.
It helped us find inconsistencies in our thinking
A User Flow was created to help visualize the task from a users perspective.
It helped us find inconsistencies in our thinking
Sketches
Sketches
Sketches
Wireframes and sketches were created to quickly visualize our proposed solutions. Here are a few of them:
Wireframes and sketches were created to quickly visualize our proposed solutions. Here are a few of them:
Initial main dashboard screen which tried to depict the different stages of the interview and also the progress state of the hiring process. This early version didn't show a notification tab which was latter added.
Initial main dashboard screen which tried to depict the different stages of the interview and also the progress state of the hiring process. This early version didn't show a notification tab which was latter added.
This sketch shows the skeletal foundation for the chat screen with the HR Business Partner for the role Ayomide Ojo was applying for.
This sketch shows the skeletal foundation for the chat screen with the HR Business Partner for the role Ayomide Ojo was applying for.
This sketcch tried to depict what the career tab was to ook like. Its accompanied with some text and dolumn divisions to help in the arrangement.
This sketcch tried to depict what the career tab was to ook like. Its accompanied with some text and dolumn divisions to help in the arrangement.
This shows the Blog tab. Its made up of a headline text that explains the contents of the tab and also a 2 by 2 arrangement of clickable tabs that contain different company blogs.
This shows the Blog tab. Its made up of a headline text that explains the contents of the tab and also a 2 by 2 arrangement of clickable tabs that contain different company blogs.
Low Fidelity
Low Fidelity
Low Fidelity
Created in the early stages of our design process to explore multiple design options and test ideas without investing too much time or resources
Created in the early stages of our design process to explore multiple design options and test ideas without investing too much time or resources
Created in the early stages of our design process to explore multiple design options and test ideas without investing too much time or resources
Preliminary main control panel display that aimed to represent the various phases of the interview and the advancement status of the recruitment procedure. This early edition didn't feature a notification section that was subsequently incorporated.
Preliminary main control panel display that aimed to represent the various phases of the interview and the advancement status of the recruitment procedure. This early edition didn't feature a notification section that was subsequently incorporated.
Preliminary main control panel display that aimed to represent the various phases of the interview and the advancement status of the recruitment procedure. This early edition didn't feature a notification section that was subsequently incorporated.
This low fidelity presents the structural framework of the chat screen involving the HR Business Partner for the position Ayomide Ojo applied to.
This low fidelity presents the structural framework of the chat screen involving the HR Business Partner for the position Ayomide Ojo applied to.
This low fidelity presents the structural framework of the chat screen involving the HR Business Partner for the position Ayomide Ojo applied to.
This displays the Blog section. It consists of a title text describing the contents of the section, along with a 2x2 layout of interactive tabs featuring various company blogs.
This displays the Blog section. It consists of a title text describing the contents of the section, along with a 2x2 layout of interactive tabs featuring various company blogs.
This displays the Blog section. It consists of a title text describing the contents of the section, along with a 2x2 layout of interactive tabs featuring various company blogs.
High Fidelity
High Fidelity
High Fidelity
Check out the final version of our unique features
Check out the final version of our unique features
Check out the final version of our unique features
Login Screen
Login Screen
Login Screen
User logs in to the portal with the username and password received via his mail.
User logs in to the portal with the username and password received via his mail.
User logs in to the portal with the username and password received via his mail.
Dashboard
Dashboard
Dashboard
The dashboard screen gives an overview of the stages involved in the hiring process for the particular role. User can also see a progress bar and notifications section which helps them stay updated on any changes made in his application process. For a new user, the first stage is only what is accessible.
The dashboard screen gives an overview of the stages involved in the hiring process for the particular role. User can also see a progress bar and notifications section which helps them stay updated on any changes made in his application process. For a new user, the first stage is only what is accessible.
The dashboard screen gives an overview of the stages involved in the hiring process for the particular role. User can also see a progress bar and notifications section which helps them stay updated on any changes made in his application process. For a new user, the first stage is only what is accessible.
Assesments
Assesments
Assesments
This view shows one of the stages involved in the hiring process - Assessment stage. User is shown the assessment questions and other necessary details. The user can also upload relevant docs and files as required in this stage.
This view shows one of the stages involved in the hiring process - Assessment stage. User is shown the assessment questions and other necessary details. The user can also upload relevant docs and files as required in this stage.
This view shows one of the stages involved in the hiring process - Assessment stage. User is shown the assessment questions and other necessary details. The user can also upload relevant docs and files as required in this stage.
1st Level Chat
1st Level Chat
1st Level Chat
This view shows the next stage in the hiring process for a user that successfully passed the previous stage. Here, we see that the progress bar has been increased and that the next level is now unlocked and acccessible for the user.
This view shows the next stage in the hiring process for a user that successfully passed the previous stage. Here, we see that the progress bar has been increased and that the next level is now unlocked and acccessible for the user.
This view shows the next stage in the hiring process for a user that successfully passed the previous stage. Here, we see that the progress bar has been increased and that the next level is now unlocked and acccessible for the user.
Chat Screen
Chat Screen
Chat Screen
This page allow the user have direct conversations with the hiring manager assigned to his application.
This page allow the user have direct conversations with the hiring manager assigned to his application.
This page allow the user have direct conversations with the hiring manager assigned to his application.
Careers
Careers
Careers
Just as we at The Switch value our customers, we value our job candidates and invite them to review future job openings
Just as we at The Switch value our customers, we value our job candidates and invite them to review future job openings
Just as we at The Switch value our customers, we value our job candidates and invite them to review future job openings
Blog
Blog
Blog
This is an add-on page where the user can read more about the company. It also aims at improving the brand and its awareness.
This is an add-on page where the user can read more about the company. It also aims at improving the brand and its awareness.
This is an add-on page where the user can read more about the company. It also aims at improving the brand and its awareness.
Edge Case 1
Edge Case 1
Edge Case 1
A scenario whereby there is a delay in the application process. This page shows the reason for the delay to keep the applicant informed.
A scenario whereby there is a delay in the application process. This page shows the reason for the delay to keep the applicant informed.
A scenario whereby there is a delay in the application process. This page shows the reason for the delay to keep the applicant informed.
Edge Case 2
Edge Case 2
Edge Case 2
A scenario whereby the user did not make it through the assessment section. This keeps the user informed about his performance in the first assignment.
A scenario whereby the user did not make it through the assessment section. This keeps the user informed about his performance in the first assignment.
A scenario whereby the user did not make it through the assessment section. This keeps the user informed about his performance in the first assignment.
Feedback
Feedback
Feedback
Based off feedback we got from industry experts, we provided a filter option which makes use of tags to help our users search for jobs better in our career section and reduce cognitive load.
Based off feedback we got from industry experts, we provided a filter option which makes use of tags to help our users search for jobs better in our career section and reduce cognitive load.
Based off feedback we got from industry experts, we provided a filter option which makes use of tags to help our users search for jobs better in our career section and reduce cognitive load.
Conclusion
Conclusion
Conclusion
We really enjoyed working on this project as it turned out to be something different from what we were used to. We also enjoyed working together and collaborating on the different design solutions we had.
The next steps would be to test this solution with target user to see if we were able to solve the initial problem and to also receive feedback for improvement.
We really enjoyed working on this project as it turned out to be something different from what we were used to. We also enjoyed working together and collaborating on the different design solutions we had.
The next steps would be to test this solution with target user to see if we were able to solve the initial problem and to also receive feedback for improvement.
We really enjoyed working on this project as it turned out to be something different from what we were used to. We also enjoyed working together and collaborating on the different design solutions we had.
The next steps would be to test this solution with target user to see if we were able to solve the initial problem and to also receive feedback for improvement.
©2025 Chineme Ikedionwu